Politics

Do you want a job where you can make a real difference? South Wales Police is now recruiting call handlers


Call handlers are an essential part of keeping South Wales safe. The Joint Public Service Centre based at the South Wales Police Headquarters in Bridgend keeps South Wales’ emergency services on the move 24 hours a day, 7 days a week, 365 days a year.

The centre’s dedicated team of call handlers are responsible for taking 999 and 101 calls, providing support when people most need it.

Are you ready to join the team – and make a real difference to your community?

Who you are

You’ll play a critical role in the Police’s response to both emergency and non-emergency calls, providing a first-class service to the public.

You will receive a high standard of training throughout your career to make the most of your qualities.

You’ll be resilient, reliable, and able to cope in a pressured environment – and your decision-making skills will be key.

In addition to recording incidents and giving advice, call handlers are also trained to record and investigate certain types of incidents and crimes to give callers the most effective and efficient service.

Life-changing career opportunity



As a valued member of the South Wales Police team, you'll receive a high standard of training throughout your career to make the most of your qualities
As a valued member of the South Wales Police team, you’ll receive a high standard of training throughout your career to make the most of your qualities

While it is a highly responsible, challenging, and varied career, it is also incredibly rewarding and fulfilling.

Having the ability to help someone in their hour of need and make a real difference can be life-changing – not just for people who need the Police, but the Policing family, too.

While some calls can be exciting, many are highly emotional. It’s the responsibility of the Joint Public Service Centre Staff to remain calm while reassuring the caller and recording all the vital information.

Police teams complete initial assessments around threat, harm, risk, and vulnerability based on the information they have obtained.

It’s based on that information that decisions are made on how callers’ needs are best met.

Ready to apply?

Find out more about the full-time and part-time opportunities available at the South Wales Police Public Service Centre:

Full-time roles – apply here

Salary: £21,135 – £26,016, plus 20% shift allowance and 14% enhancements for weekend working.

Location: South Wales Police Headquarters, Bridgend.

Part-time roles – apply here

Salary: £19,452 – £23,406 pro-rata (based on 37hr working week) plus 10% shift allowance and 6.25% enhancements for weekend working.

Location: South Wales Police Headquarters, Bridgend.





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