Politics

Man’s fury at housing association as he’s left without heating for SIX WEEKS after boiler broke


A 56-year-old man with arthritis and melancholy has slammed his housing affiliation after he was left with out sizzling water or heating for six weeks following an annual examine on his boiler. Karl Stake, who lives in Westhoughton, needed to journey to household and pals to clean as appointments to repair the boiler had been cancelled.

Karl informed the Manchester Night Information that engineers got here to his Onward Properties managed property in The Pewfist, Westhoughton, on the finish of March to hold out an annual examine. Nevertheless, he says an issue was discovered with the boiler piping, which was damaged off throughout the check-up.

This left the boiler damaged, that means Karl, who has mobility points attributable to his arthritis, was unable to warmth his dwelling or get any sizzling water. Just a few appointments had been made to repair the boiler, however he says these had been initially cancelled at brief discover.

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The following appointment he was given was six weeks after the preliminary check-up which left the boiler damaged, leaving him stranded with no correct method to warmth his dwelling. “A guy came and said one of the gas valves was faulty so he disconnected it,” Karl informed the MEN.

“Another engineer came saying he would replace the valve but he seemed to take it to pieces after yanking at it. They said it needed new parts and someone would come and fix it soon but it’s been six weeks now.



Karl waited for six weeks for his boiler to be repaired
Karl waited for six weeks for his boiler to be repaired

“I can’t walk well at all due to my arthritis but I’ve had to get over to my sister’s to wash. They (Onward) said I could go to the swimming baths if I needed to wash, it’s like they don’t give a damn.

“It has been actually distressing for me. I do not know why they cannot have put this down as an emergency and glued it right away. I do not perceive why it was simply brushed underneath the carpet.



Karl had to heat up water in a kettle while his boiler was broken
Karl needed to warmth up water in a kettle whereas his boiler was damaged

“I was given a tiny air fan heater but that doesn’t make the house anywhere near warm enough. It’s been absolutely freezing for me on some mornings which is very painful for me.

“I truthfully assume they’re taking the mickey. I simply actually need to get out of this home now, fixing a boiler is unquestionably primary stuff.

“These houses are not fit for purpose, no work has been done on them since 1974, they’re falling apart. I haven’t got a good word for this housing association.”

Since talking to us final week an engineer has come to repair Karl’s boiler, however this has not calmed his frustrations. “It did not appear to be there was something flawed with it, all they appeared to do was spray it a bit and it was all mounted.



Karl Stake, 56
Karl Stake, 56

“I had to go over six weeks with nothing being done to it and after all that time it only took minutes to fix. I could have done that myself.

“I used to be informed it wanted elements delivering which is why it took so lengthy however there was nothing in any respect. I can not consider it.”

A spokesperson for Onward stated: “We are aware of an issue with a broken boiler and we are working with our contractors to resolve this as a priority. We appreciate that this has been distressing for the tenant and understand his frustration about the delay he has experienced.

“Temporary heating was provided to the tenant and other heating options have been offered while the boiler repair is being carried out. We are sorry that it has taken longer than expected to complete the boiler repair due to further issues being identified by our contractors upon installing new parts at each visit.

“We would like to reassure the tenant that we are working with our contractors to complete the repair as quickly as possible and we will continue to support him as we resolve this matter.”

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